Privacy Policy

RenewAlliance ("company," "us," or "we") has created this Privacy Policy to inform you about how we collect, use and disclose information through our website (the “Site”). The protection of your information is very important to our company. We are committed to protecting the privacy and security of individuals and companies who visit our website(s).
The purpose of this Privacy Policy is to provide you with information and guidelines on how your information is collected, stored, and used. It also explains how such information may be used by our company and/or other persons or entities with whom such information may be shared.


When visiting our website to participate in the VIP program, email alerts, subscription program, newsletter, refill program , any form of inquiries, process your sales order or any sales assistance, you will be asked to provide information that can identify you such as name, postal address (including billing and shipping addresses), telephone number, e-mail address, credit card number, and user name (collectively referred to as “information”). By choosing to enter and submit the requested Personal Information when prompted, you consent to the use of your Information by us, our associates and partners for the purpose of providing the services and products to you.


We may use the information:

for the purposes for which you specifically provided it including, without limitation, to enable us to respond to your inquiries and process and fulfill your requests or orders;to send you information about your relationship or transactions with us;
to tell you about products, services, programs, and offers that we believe may be of interest to you via e-mail, SMS, telephone or postal mail;
for our internal business purposes, such as data analysis, audits, developing new products, enhancing our website, improving our services, identifying usage trends, and determining the effectiveness of our promotional campaigns;
to allow you to participate in our Alliance Program, contests and similar promotions and to administer these activities (some of these activities have additional rules, which could contain additional information about how we use and disclose your information, so we suggest that you read these rules carefully); and
to complete and fulfill your order, or otherwise provide you with products or services, for example, to process your payments, have your order delivered to you, communicate with you regarding your purchase and provide you with related customer service.


We may disclose your information:

to companies that are affiliated with us, that is, are part of the RenewAlliance family of companies;
to third-party service providers who provide services to us, such as website hosting, data analysis, payment processing, order fulfillment, infrastructure provision, information technology services, customer service, e-mail delivery services, credit card processing, auditing, training, and other similar services. (These third parties will be supplied with, or have access to, your information for the purpose of providing these services to us or on our behalf);
to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings); and as we believe necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.


We provide you with options through the Site for reviewing, correcting, updating or otherwise modifying information that you have previously provided through the Site. If you registered with the Site, you may view, change, modify or remove certain information contained in your personal profile by using the tools found within the Site. We will endeavor to comply with your request as soon as reasonably practicable. However, we may need to retain certain information for recordkeeping purposes, and there may also be residual information that will remain within our databases and other records, which will not be removed or changed. We also reserve the right, from time to time, to re-contact former Site visitors and users. Finally, we are not responsible for removing information or causing information to be removed from the databases or other records of third parties (including vendors, and service providers) with whom we have already shared your Information.


We will retain your Information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or allowed by law.


Our Site may contain links to websites operated and maintained by other third parties and our partners. We are not responsible for the privacy practices of websites operated by third parties that are linked to or integrated with our Site, or for the privacy practices of third party Internet advertising companies. The inclusion of a link on the Site does not imply endorsement of the linked site by us.


We may use third-party advertising companies to serve ads when you visit our Site. These companies may use information about your visit to the Site in order to provide advertisements about goods and services that may be of interest to you. In the course of serving advertisements to this Site, these companies may place or recognize a unique cookie on your browser.


We use reasonable organizational, technical and administrative measures to protect your information under our control. Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting us.


To opt out of receiving marketing and/or promotional offers from us, you may (1) follow the "unsubscribe" instructions contained in any such emails you have received, (2) if you have registered with our Site, you may use the available functionality to opt out from receiving such messages, or (3) send us a request at the address in the Contacting Us section below. We will endeavor to comply with all requests as soon as reasonably practicable.


From time to time we may change this Privacy Policy. Any changes to this Privacy Policy will become effective when we post the revised Privacy Policy on the Site. Your interaction with us following these changes means that you accept the revised Privacy Statement.


If you have any questions about this Privacy Statement, please e-mail us at, or mail to: RenewAlliance Inc., 10900 NE 8th Street, Suite 1000, Bellevue, WA 98004, Attn: Sales Department